Refund and Returns Policy
Miami Circle Co. is operated by Hathor Audio LLC, doing business as Stone Madison.
For returns, damage reports, or order questions, contact jay@miamicircle.co with your order number.
Standard returns
We accept return requests for eligible standard items within 30 days of purchase.
Items must be unused, undamaged, and in their original condition and packaging. Please retain all included parts, accessories, labels, and protective materials.
Wallpaper must be uncut, unpasted, and uninstalled to qualify for an ordinary return.
Proof of purchase is required. Contact us before shipping anything back so we can confirm eligibility and provide return instructions.
Custom and final-sale items
Custom and personalized items are final sale and cannot be returned because of a change of mind. These include:
- Artwork personalized or produced to your individual specifications.
- Wallpaper or murals made in custom dimensions, colors, designs, or pattern scales.
- Wallpaper ordered through a custom print-on-demand service.
- Other products specifically identified as custom or final sale before purchase.
Any product-specific return restrictions will be disclosed before purchase.
These exclusions do not prevent you from reporting a manufacturing defect, shipping damage, or an item that differs from your confirmed order. They do not limit rights provided by applicable law.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If something is damaged, defective, missing, or incorrect, email jay@miamicircle.co as soon as possible.
Include:
Photographs of the packaging and shipping label,
Your order number.
A description of the problem.
Clear photographs of the item and affected area.
Keep the item and all packaging until we provide instructions. Inspect wallpaper before cutting or installation and stop if you notice a problem. We will review the issue and arrange an appropriate replacement, correction, or refund.
Cancellations and changes
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee cancellation once production or shipping has begun. A request is not confirmed until we notify you that it has been accepted.
How to request a return
Email jay@miamicircle.co with your order number and the item you wish to return. Wait for return authorization and the correct return address before sending anything back. Do not send items directly to a manufacturer without our instructions.
Return shipping
For eligible change-of-mind returns, you are responsible for return shipping. Original shipping charges are generally non-refundable, except where required by law or when we confirm a refund for a defect, damage, or order error. We will explain the shipping arrangements for those claims when we review them. Use suitable protective packaging and a trackable shipping service.
Refunds
After receiving and inspecting an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Contact jay@miamicircle.co if a confirmed refund has not appeared.
Orders placed before a policy update
Orders placed before a policy update remain subject to the terms presented when the order was placed.
Need help?
For returns and order support, email jay@miamicircle.co.